Team Leader – Shakespeare's Birthplace

  • Photographers / Promotional staff
  • Stratford-upon-Avon, United Kingdom

Team Leader – Shakespeare's Birthplace

Job description

We’re searching for a real leader who can encourage, coach and guide our amazing guest experience team!

This creative, energetic and outgoing group are responsible for making sure guests have an unforgettable day visiting Shakespeare's birthplace. With a focus on photography, this varied team of aspiring amateurs and photo pros spend their day shooting portraits of guests and capturing their day in gorgeous high-quality.

In this crucial role, you won’t simply be supervising this team – you are responsible for providing guidance, instruction, training, and motivation to make sure they have everything they need to succeed.

This is undoubtedly a results driven role but we are looking for someone who understands that teams perform at their best when they are well supported, confident and having fun!

Team Leader Responsibilities:

  • Be the biggest cheerleader on your team: motivating the team to achieve goals.
  • Be supportive: Conducting training of team members to maximise their potential.
  • Be an inspiration: Empower your dream team members with skills to improve their confidence, product knowledge, and communication skills.
  • Be organised: managing the day-to-day activities of your dream team, and making sure they’re aware of their shifts, responsibilities, and KPIs
  • Be visible: Conducting quarterly performance reviews.
  • Think big: Contributing to the growth of the company through a successful team.
  • Be a safe haven: Creating a pleasant working environment that inspires the team.
  • Positive Mindset: Have a can-do attitude, and look for opportunities and solutions outside the box. Nothing can stop you!
  • Finding new ways to achieve greatness: if something isn’t working, take a different approach - you’re the local expert. We know that Smiler works in a range of different countries and locations, but you’re our local expert for a reason!

And what else;

  • You’ll be available for approx 24 - 40 hours a week spread across weekdays and weekends. Weekend availability is a must.
  • You’ll be taking photos alongside your team and ensuring that they reach their targets. You’ll also be their contact person on shoot days.
  • You’ll be our eyes and ears on the ground. You’ll manage on-the-spot operations, report back to HQ, and generally, be available to test things out /answer questions. You’ll also be responsible for on-the-ground operations for photoshoots pre-sold through online ticketing portals

Job requirements

  • You live in or close to Stratford-upon-Avon

  • You speak fluent English

  • Love to smile & learn

  • High School Diploma or similar

  • Minimum of 2 years’ photography work or commercial experience

  • Able to train on the job

  • Excellent communication skills

  • Confidence and (amateur) photography skills

  • Computer literate for the uploading process and performance tracking

  • Strong organisational skills to give the team direction

What’s in it for you?

  • We can offer you a freelance contract, on call contract or an employee contract.

  • Great opportunity to grow your leadership, sales, photography and people skills.

  • You are a part of something big! Join our dream team and help us build the biggest & most positive open-market-places in the world!

  • This is a fun and challenging position! You are a key player in your city's success so we are looking for just the right mix of qualities.

About us

Smiler believes that valuable memories deserve to be captured in high quality. It’s our mission to achieve that on a global scale for everyone, everywhere. We are the world’s first on-the-spot photography marketplace that brings photographers and consumers together at tourist hotspots and other leisure locations. Imagine worldwide all those beautiful places where memories are created like museums, sports stadiums, concert halls, beach clubs, theme parks, cruises and zoos. Smiler is globally one of the most ambitious and fastest-growing scale-ups to achieve international scale in lightning speed.

Does this sound like that challenge you’re looking for?

Apply by clicking the apply button, fill in the online form, attach your CV and make a short (selfie) video to explain why you are the best hire for this on-call role. If you have any questions, please feel free to contact us at

Here’s what happens after you send your application

You’ll receive an email confirming our hiring department has received your application. An update will follow as to what the next stage will be for you.

More information on our website and about why photographers and venues are enthusiastically joining Smiler.